Sorceress provides several help options depending on what you need: an AI support assistant for instant documentation-based answers, the official wiki for full reference pages, email support for detailed issues, and the Discord community for fast human help and feedback.
What it does
The Support page is the fastest self-serve place to ask questions about Sorceress tools and WizardGenie. It includes a chat-style AI support assistant that answers using the official Sorceress documentation.
Use Support when you want help with questions such as:
The assistant is designed for Sorceress and WizardGenie product guidance. It is not a replacement for human support when you need account-specific review, real-time community feedback, or a longer troubleshooting conversation.
Support options
AI support assistant
The AI support assistant is available from Support. You can type a question in plain language and receive a chat response based on the official documentation.
It is best for:
- Quick “how do I…” questions.
- Finding the right Sorceress tool for a task.
- Understanding visible settings and workflows.
- Getting step-by-step guidance.
- Asking follow-up questions after an initial answer.
Example questions:
- “How do I turn an image into a 3D model?”
- “How do I install WizardGenie?”
- “How do I make a sprite sheet from my character?”
- “Which tool should I use to remove a background?”
- “Where can I publish my game?”
Official wiki
The official wiki is the best place to browse complete documentation. Use it when you want a full reference page for a tool, editor, export workflow, or Sorceress feature.
The Support assistant links to the wiki because its answers are based on official documentation. A good workflow is to ask the assistant a quick question first, then open the related wiki page for deeper instructions.
Email support
Email support is available through the contact page, which is linked from Support as Email support.
Use email support when you need:
- Human review.
- Help with a detailed issue.
- Account-specific assistance.
- A longer explanation than fits well in chat.
- To report a problem with clear reproduction details.
The email form includes these required fields:
- Name — your name.
- Email — the address where support should reply.
- Subject — a short summary of your issue.
- Message — the details of your question or problem.
The contact page shows a typical response time of 24–48 hours.
After a message is sent successfully, the page confirms that the message was received and offers two next steps: Send Another or Join Discord for faster support.
Discord community
Discord is presented as the recommended and fastest way to get human help. You can access it from the Support page through Discord community, or from the contact page through the prominent Join the Sorceress Discord card.
Use Discord when you want to:
- Ask a quick question.
- Chat with the community in real time.
- Get feedback from other game developers.
- Share what you are building.
- Discuss workflows, tools, and ideas.
- Reach the Sorceress development team directly in the community.
The contact page highlights Discord as Recommended and describes it as offering instant responses, community support, and direct developer access.
How to use the AI support assistant
- Open Support.
- Read the suggested questions, or type your own question in the message box.
- Press Enter to send your message, or click the send button.
- Wait for the assistant to respond in the chat window.
- Ask follow-up questions if you need clarification.
- Use New chat if you want to clear the current conversation and start over.
The chat supports multi-message conversations, so you can ask follow-ups like:
- “Can you explain that step in more detail?”
- “Which tool should I use instead?”
- “Where is that option in the UI?”
- “Can you summarize the workflow?”
Assistant responses can include formatted text and links. When a response points you to a wiki page or another Sorceress page, open that link for the full reference or tool interface.
Suggested questions
When you first open Support, the assistant shows example prompts. You can click one to send it immediately, or use it as a starting point for your own question.
Current suggestions include:
Chat controls and behavior
Sending messages
Type your question into the message box at the bottom of the Support page.
- Press Enter to send.
- Press Shift + Enter to create a new line.
- Click the send button to submit your message with the mouse or touch.
The message box allows up to 2,000 characters. If you have a long issue, split it into multiple focused messages.
Loading responses
While the assistant is responding, the chat shows a loading indicator. The send button is disabled while a response is in progress, which helps prevent duplicate messages.
If a response appears incomplete or does not arrive, see the troubleshooting section below.
Error messages
If the assistant cannot complete a request, an error message appears below the chat. You can retry the question, shorten it, or start a new chat. If the issue continues, use email support or Discord.
New chat
Once you have started a conversation, a New chat button appears at the top of the Support page.
Use New chat when:
- You are switching to a different topic.
- You want to remove previous context from the conversation.
- You want to clear an old troubleshooting thread.
- The assistant seems confused by earlier messages.
Starting a new chat clears the visible conversation and resets the assistant context for your browser.
Saved chat history
The Support chat can keep recent conversation history in your browser so you can return to recent answers. The page stores recent messages locally in the same browser and restores them when you come back.
This is browser-based behavior. Your previous chat may not appear if you:
- Use a different browser or device.
- Clear browser storage.
- Use a private browsing window.
- Start a new chat.
The visible chat history is limited to recent conversation messages, so older parts of a long support conversation may eventually stop appearing in the restored view.
When to use each support channel
| Need | Best option | |---|---| | Quick answer about a Sorceress tool | AI support assistant | | Step-by-step product guidance | AI support assistant or wiki | | Full documentation for a tool | Wiki | | Fast human help | Discord community | | Feedback on something you made | Discord community | | Account-specific or detailed issue | Email support | | Bug report with reproduction details | Email support or Discord | | Unsure where to start | AI support assistant |
Writing a good support request
The more specific your question is, the easier it is to get a useful answer.
For the AI assistant
Ask one focused question at a time. Include the tool name if you know it.
Good examples:
- “In 3D Studio, how do I generate a model from one image?”
- “What Sorceress tool should I use to remove a green screen?”
- “How do I export a sprite sheet?”
- “Where can I find publishing features?”
Less effective examples:
- “It doesn’t work.”
- “Help.”
- “Make my game better.”
If the first answer is too broad, ask a follow-up with more context, such as what you clicked, what you expected, and what happened instead.
For email support
Include enough detail for a human to understand the issue:
- What you were trying to do.
- Which Sorceress tool or WizardGenie feature you were using.
- What happened instead.
- Any error message you saw.
- What browser or device you were using, if relevant.
- Whether the issue happens every time or only sometimes.
- Screenshots or links, if they help explain the problem.
Avoid sending passwords, private keys, payment card numbers, or other sensitive secrets in support messages.
Troubleshooting
The assistant does not answer
If the assistant appears stuck or returns an error:
- Check your internet connection.
- Wait a moment and try sending the question again.
- Use New chat and ask again.
- Shorten the question if it is very long.
- If the problem continues, use email support or Discord.
The assistant returned an empty or unhelpful answer
Try asking again with more specific details:
- Name the tool you are using.
- Describe the result you want.
- Say what you already tried.
- Include the exact setting, button, or workflow you are asking about.
If you still cannot resolve the issue, switch to a human support option.
I cannot send a message in Support
The send button is disabled when the message box is empty or while the assistant is already responding. If you cannot send:
- Make sure you typed a question.
- Wait for the current response to finish.
- Refresh the page if the interface seems stuck.
- Try New chat.
- Use email support or Discord if the issue continues.
I cannot send the email support form
Make sure every required field is filled out:
- Name
- Subject
- Message
Also confirm that your email address is formatted correctly. If the form still fails, try again later or use Discord for faster help.
I need urgent help
Use Discord. The contact page marks Discord as the recommended option and describes it as the fastest way to get help from the community and Sorceress team in real time.
Email support is better for detailed issues, but the contact page lists a typical response time of 24–48 hours.
FAQ
Is the AI support assistant available 24/7?
Yes. The Support page describes the assistant as providing instant help at any time.
What does the assistant know about?
It is intended for questions about Sorceress tools and WizardGenie, using the official documentation as its source.
Can I ask general game development questions?
You can ask, but the assistant is best for Sorceress and WizardGenie product help. For broader feedback, workflow discussion, or sharing your work, Discord is a better fit.
How do I contact a human?
Use Email support from the Support page, or join the Discord community. Email is best for detailed or account-specific issues. Discord is best for faster, real-time help.
How long does email support take?
The contact page lists a typical response time of 24–48 hours.
Where can I browse documentation directly?
Open the official wiki to browse Sorceress and WizardGenie documentation.
Does Support remember my chat?
The Support page can restore recent messages in the same browser. If you use New chat, clear browser storage, switch devices, or use private browsing, the previous conversation may not be available.